Event overview
1. Is there a bag deposit/locker available?
No, participants are advised to carry the minimum essentials to the run.
2. Will there be a pre-run briefing?
No. All participants are encouraged to arrive at least 30 minutes before their flag-off time. The run will flag off at the stipulated time.
3. Where is the starting point for my run?
The starting point will be at Palawan Green.
4. Do I have to wear my run bib? Where do I attach it?
Participants must wear their assigned number bib on his/her chest at all times during the run. Participants must have a bib to be allowed to participate in the Run.
5. Can I run with my pets?
No animals or other pets except service animals are allowed on the event premises.
6. Will I get my run timing?
This is a non-competitive run. Timing will not be available.
7. Are there water points available along the run route?
One (1) water point will be stationed throughout the route for the fun run category.
8. What if I am hurt or feel unwell during the event or otherwise unable to finish the event?
Please approach the nearest marshals stationed along the route. They will notify the medical officers to come and assist you as soon as possible.
9. How and who do I contact if I have inquiries regarding the race?
You can reach the team by sending an email to: ask@jomrun.com.
Registration
10. How can I register the run?
You may register for the run at https://www.jomrun.com/event/Smurfs-Run-Powered-by-JomRun
11. How is my registration complete?
You’ll receive an e-ticket on the JomRun app upon successful registration.
12. Why haven't I received the order confirmation email despite registering and making payment?
If you haven't received the e-ticket, possible reasons include unsuccessful
Registration or app errors. Contact the team at: ask@jomrun.com
for assistance.
13. Can I transfer my registration or give my running bib to someone else?
Participants are strictly prohibited from transferring their run registration or bib to another party after confirming their registrations.
14. Can I change my category?
Unfortunately, category changes are not permitted. Each participant can register for
only one category.
Add on Merchandise
15. Can I still add on merchandise after the registration is done?
Unfortunately, add-on purchase merchandise is not permitted after the registration is done. Participants can choose to register another ticket with the add-on merchandise.
Race pack
16. What are the Smurfs Run Powered by JomRun® entitlements?
All participants will receive event packs containing Official Smurfs Run Jersey, Race Bib, Official Smurfs Run Button Badge, Official Smurfs Run Keychain, Official Smurfs Run Sticker, Official Smurfs Run Sports Towel, and Official Smurfs Run Drawstring Bag.
17. When and where is the race pack collection?
The race pack collection date and day will be updated on the website once confirmed. Please stay informed by regularly checking the website.
18. What do I need to bring with me to collect my run pack?
Simply just present your e-ticket on the JomRun app.
19. What should I do if my run pack is missing items?
Participants are required to check their run pack before leaving the site. We will not address any issues after participants have left the site.
20. Can someone collect my run pack on my behalf?
Yes, but they will need to have your e-ticket with them. You will need to leave your full name and phone number if you are collecting on behalf.
21. Will I receive the medal in the run pack or after the run?
Medals will only be issued after runners have completed the run.
22. Will I still be entitled to a medal if I do not complete the entire run?
No. Medals are strictly for the run finishers only.
Run jersey
23. What are the sizes available for the Run t-shirt?
Please refer to the t-shirt measurements and guides on the website.
24. Can I change the size of my run t-shirt after my initial registration?
No, exchange of run t-shirt sizes is not allowed.
25. I received the wrong t-shirt size in my run pack. Can I exchange it?
Participants are required to check their run packs before leaving the site. No exchanges are allowed after leaving the collection site.
26. Will I still be allowed to participate in the run if I wear the run bib but do not wear the run t-shirt and headband provided in the run pack?
Yes. However, in the spirit of celebrating the debuting of Smurfs Run in Singapore, we encourage all our participants to come dressed in their run t-shirts and
attire.
Event day
27. Is there a time limit for me to complete the walk?
2km: 45 mins
4km: 1 hour 15 minutes
Grace Period: 15 minutes
28. What happens if it rains?
Don't worry, a little rain won't dampen our spirits! We'll keep the good times rolling unless we get an official lightning alert. So, enjoy the raindrops as they join your adventure, and let's keep the positivity flowing!
